Careers at DFELAB

Build, sell and support technology that makes remote field operations visible.

DFELAB is hiring sales representatives, engineers and customer service representatives to help grow and support the R3CON remote monitoring platform.

WE ARE HIRING
SalesEngineeringCustomer Service

Technical curiosity matters here. R3CON sits at the intersection of field operations, electronics, cellular IoT and software.

Open areas

Three ways to help move R3CON forward.

We value people who can understand a real operating problem, communicate clearly and follow through.

Sales Representatives

Turn field problems into qualified R3CON projects.

Work with operators, measurement teams, industrial facilities and channel partners to identify monitoring problems where remote visibility creates practical value.

  • Prospecting and account development
  • Technical discovery and qualification
  • Field trial and partner follow-up
  • Comfort learning industrial applications
Engineers

Build reliable hardware, firmware and software for the field.

R3CON spans embedded systems, sensors, cellular communications, power, data storage, web applications and cloud workflows.

  • Embedded / firmware engineering
  • Electronics and hardware design
  • IoT, backend and web development
  • Testing, validation and field problem solving
Customer Service Representatives

Help customers get useful answers from deployed systems.

Support onboarding, account setup, device visibility and issue resolution with clear communication and strong follow-through.

  • Customer onboarding and communication
  • Account and site setup assistance
  • First-line troubleshooting
  • Escalation and follow-up with technical teams
How we work

Field problems first. Technology second.

DFELAB builds R3CON around operating questions that matter in the real world: what changed, whether somebody needs to respond, and how to make a remote site easier to understand.

That means the work crosses disciplines. Sales needs enough technical understanding to qualify a problem. Engineering needs enough field context to build the right solution. Customer service needs enough product knowledge to close the loop.

Be curiousLearn the field problem before proposing the answer.
Be preciseReliable field products depend on details and validation.
Communicate clearlyCustomers and teammates should know what happens next.
Own the problemFollow the issue through instead of simply handing it off.
Apply

Tell us where you can contribute.

Choose the area that best fits your experience and send us your résumé. If your background crosses more than one discipline, tell us in the message.

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